The personal data you give when you ask for support is added to a secure database managed and held by SSAFA on behalf of the Armed Services’ charity sector. 

Official staff only look at your data to help direct you to the most relevant charity partner(s). 

You will only be asked to give personal information to allow an assessment of your needs to be made. If needed, a copy of your information may be shown to other organisations who may be able to help you. 

It will also be shared with the Ministry of Defence and its agencies, to confirm your service in the Armed Forces. 

This military charity (the data controller and data processor) working with you, also known as the facilitating military charity, is SSAFA, the Armed Forces charity. 

If you have a question about your application, your caseworker will be able to help you. 

Please note that with the data we collect about you, you can: 

  • Ask for access to your personal data such as copies and other information about what we do with your data. 
  • Ask that we change any incorrect personal data we have about you. 
  • Request that we delete your personal data, if it is no longer needed by us. 
  • Make an objection about our processing of your personal data. 
  • Limit the processing of your personal data. 

Please note that in some cases, we may need to balance your request against other legal rights and duties we have. However, if you are not satisfied with our response, you have a right to complain to the Information Commissioner’s Office (ICO) (for details, see 

As part of your application we may ask for, or you may give us, information about your physical or mental health, ethnic origin, genetic/biometric identifiers, religious, philosophical or political views, trade union membership, sex life and any criminal convictions or offences. 

This type of information is called ‘sensitive personal data’ (also known as Special Categories of Personal Data). 

This sensitive personal data will only be shared with support organisations who we think may be able to help you and your specific needs. You are under no obligation to provide this information but without it, this may limit the help we can provide.